Last night, my wife and I decided to switch to Sprint PCS. Its not very often that I have a positive customer service experience, let alone one good enough to blog about. The last time I was blown away by good service was with Mimeo nearly two years ago.
The guys at the sprint store were extremely friendly and helpful. In about 15 minutes we were all signed up with two brand new phones. I splurged a little on the Sanyo RL-7300. Nice Phone! Much better than the freebies I have traditionally gone with.
The best part of the evening was the activation process. My wife and I wanted to “port” our phone numbers from our old provider. The first guy told us the official line that it could take up to 14 days to complete the transition. This was not unexpected. I didn't know anyone who had ported their numbers, but I did remember times of over a week when the portability law was enacted. The second guy told us that many customers find that their conversion takes much less time, especially when they come prepared with their current provider account numbers, which we had fortunately thought to bring along.
Less than 6 hours later, the new phone sprang to life. I struggled for nearly three years with my previous provider and still couldn't get them to turn on basic features that I was paying for, like text messaging. Sprint nailed everything on the first try. Thank you Sprint!