Yesterday I posted about my experience with the Errata submission process at Wrox.  I promised an update and this is it.

Within an hour of my submission, I received an email reply from someone in the customer service department.  It turns out that my observation about the missing figure had already been noticed.  If I would have looked harder, I would have found the replacement figure in the form of a JPG file in the downloads section for the book.  I still believe that it should have been listed in the errata section - after all it IS an erratum.

I also received an email from Jim Minatel.  It seems that the comment functionality of my blog was down so he emailed instead.  I was very satisfied ith the service I got from everyone involved and am happy to say that I have had my faith in Wrox restored.  I'll continue to buy books from them when I have an opportunity and I will continue to hold them to a high standard of excellence - as I do with everyone I recommend.